PWNT has successfully achieved TickIT+ certification—becoming the first company in the Netherlands to do so. Even more notably, the certification was completed in just three months from application to audit, setting a record time for implementation. This accomplishment marks another important milestone in our ongoing efforts to strengthen quality, efficiency, and continuous improvement across the entire organization—including our software development and IT-related processes.

About TickIT+

TickIT+ is an internationally recognized certification scheme developed in the UK to improve quality management in software development and IT services. Building on ISO 9001, it introduces a more tailored and structured approach for technology-driven organizations, promoting best practices, lifecycle thinking, and continuous improvement.

For PWNT, the certification aligns with our strategic goals—particularly in the UK market, where TickIT+ is a known and trusted framework among clients and stakeholders.

Accelerating Quality in a Complex Environment

This certification is part of a broader initiative to enhance our Quality Management System (QMS) by formalizing, optimizing, and aligning our processes to meet the highest industry standards. Achieving certification in record time was the result of strong internal collaboration, clarity of purpose, and an unwavering commitment to quality.

Insights from the Implementation Team

We spoke with Peter Markus, COO of PWNT, to learn more about the journey and what this certification means in practice.

• Q: What were the biggest challenges in implementing TickIT+ at PWNT? “I always emphasize to our teams: we must be fully committed to understanding our clients’ needs, learning from our mistakes, and keeping processes as simple as possible. The biggest challenge in implementing TickIT+ was understanding its methodology and determining how to integrate it effectively within our existing QMS and core principles. I am proud of the PWNT team for successfully integrating TickIT+ into our quality management system while maintaining our foundational beliefs.”
• Q: What key benefits does TickIT+ bring to PWNT and our customers? “TickIT+ provides assurance that our software engineering processes meet industry standards. This certification serves as validation of our structured and high-quality approach to software development, reinforcing trust with our customers and stakeholders.”
• Q: How does this certification impact our operations and future projects? “TickIT+ strengthens our position in the UK market, where it is a mandatory requirement for many of our clients. Additionally, it has contributed to PWNT’s growth into a more mature software organization with optimized processes, reducing errors and enhancing the efficiency of our software engineering practices.”
• Q: What lessons did the team learn from this process that could be applied to future certifications? “The implementation of TickIT+ has provided valuable insights that will guide us in future certification efforts. Key lessons include:
  – Early Stakeholder Engagement: Involving all relevant stakeholders, including software, from the outset ensures smoother adoption and alignment across teams.
  – Comprehensive Training and Communication: Clear and structured training programs are essential to help employees understand and embrace new standards effectively.”

A Strong Foundation for the Future

Achieving TickIT+ certification represents a meaningful step in PWNT’s evolution as a quality- and innovation-driven organization. It strengthens our ability to meet complex client needs, especially in the UK, while continuously improving how we work internally. As we build on this success, the lessons learned will inform future initiatives across our operations.